Service+: we elevate the role of your customer service
We make your service so efficient that it becomes a tool for customer loyalty and sales improvement.
A Service solution that benefits Marketing and Sales
In the digital age, people are used to everything and immediately. This is why it is essential to take great care of customer service, digitizing the service and allowing your customers to request and receive support on their preferred channels. Our Service+ solution enhances customer service by expanding the assistance methods and adopting the most targeted CRM functions, to offer customers a satisfying experience, offering quick and precise answers, building their loyalty and thus also creating up-selling and cross-selling opportunities.
Analysis: we identify potential and goals
In the first phase of working together, we will conduct an in-depth analysis of the operating methods of your customer service and the frequent and specific needs that your team is called upon to respond to. We will then be able to identify the objectives and goals to be achieved and specifically design the features and procedures of the solution to be applied.
Benefits produced by phase 1 activities:
Overview of the project and its primary and secondary objectives.
Design of highly effective after-sales processes.
Measurability of the results obtained in defined times.
Definition of the target’s preferred channels.
Implementation: we activate tools and processes
After connecting the service features to the CRM and activating the automation functions, you will immediately benefit from an increase in the quality of the service offered to your customers, thanks also to request management with ticket generation, the creation of automatic responses to recurring questions, the sending of NPS surveys to monitor user satisfaction and brand perception. We will also integrate our Service+ solution with your company’s channels and applications (mail, form, ERP, store, etc.) in order to collect and organize data from the various touchpoints.
Benefits produced by phase 2 activities:
Improving internal processes.
Proactive support capable of anticipating requests based on data.
Strengthening brand perception and customer loyalty.
Creation of upselling and cross-selling opportunities.
Smooth interaction between Marketing, Sales and Service in customer management.
Reporting on customer service performance.
Structured post-sales management processes.
Progression: we optimize results over time
The results produced by the Service+ solution are immediately noticeable, but it is with time and the refinement of the processes that you will truly appreciate all the advantages. The third phase of working together develops according to an iterative approach aimed not only at the constant updating of the system, but at the fine tuning operations suggested by the data collected and aimed at producing maximum effectiveness in the short, medium and long term.
Benefits produced by phase 3 activities:
Continuous updating, organizing, and cleaning of data.
Optimization of resources for the maintenance and evolution of the system.
Features that are always up-to-date and high-performing.
Ensuring the long‑term smoothness of processes.
Facilitation in managing HR requests (applications, internal requests).
Find out more about Service+
Request a call now: we will tell you how, Service+, we will transform your customer service into a generator of value.
Our method is focused on you
Our solutions are paths, so our method could only be accompaniment. We have called it WE+YOU, because it expresses well the way of constant collaboration that characterises us: together we will take every step of the way that will lead your company to be more and more competitive.
Click here to learn more about our method and discover what we mean by yoUser Experience.
With Service+ we have improved customer service for many companies
Here are some examples of how we have customized the Service+ solution, optimizing processes, automations and results for different organizations.
The solution dedicated to those who want a service that truly generates value
Today, for companies of any size, offering customers an optimal experience, providing rapid responses to their requests and supporting them in their needs is essential: it is an investment in the brand, in the loyalty of those who are already customers, in the attractiveness of their offer. From here comes the need to perfect the service procedures, improving internal processes with a consequent optimization of costs and an increase in efficiency and results.
The Service+ solution makes your service a real strength:
For those of you who want to improve customer interaction and loyalty.
For those of you looking to improve information retrieval and management processes.
For those who want to optimize support ticket management.
For those who want to improve data collection and automation processes.
For those who want to make the provision of product information and training more effective.
For those who want to automatically suggest related products or services.
Find out more about Service+
Request a call now: we will tell you how, Service+, we will transform your customer service into a generator of value.
The advantages of an efficient Service: we talk about it here
Check out our latest articles on how a precise and structured customer service can be an important business asset.
Discover our other solutions to improve customer experience
In addition to Service+, we have designed several effective solutions dedicated to increasing customer experience, building customer loyalty and stimulating up-selling and cross-selling actions.
Here are some examples of our offer:
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